What is Phivi?
Phivi is a local community of people discovering and booking services from event professionals for weddings, birthdays, corporate events and more.
Why should I shop on Phivi?
Shopping on Phivi is like shopping anywhere else online. You may browse products in the marketplace and instantly place an order to confirm your booking. Save time and effort by:
- Discovering all the local vendors in your area
- Finding all the information you need to know about each one such as pricing and availability
- Booking them on the spot when you see one that you like (availability is always limited!)
Can I shop 24/7?
Yes, Phivi is an online marketplace that accepts orders and bookings 24 hours a day, 7 days a week, 365 days a year. Place orders and book vendors at a time that is convenient to you.
Am I booking with Phivi or directly with the professional?
Phivi provides the platform for bookings to be made conveniently and securely. The relationship will always be between the customer and vendor – we do not get in the way. This creates a community where vendors provide better service and customers go back to vendors with whom they enjoy doing business.
Can I communicate with the vendor?
Absolutely! After placing an order, an email will be sent to both the customer and vendor with contact information for each other. Placing an order on the platform helps both parties secure a booking conveniently, but it does not mean changes or additional requests cannot be made.
Can I personalize a product or service?
Absolutely! Our platform was designed to allow people to easily personalize a product or service. Whether you are choosing flavors for a cake or providing inspiration for a makeup job, you will have the opportunity to customize your selections.
Am I ordering and booking from professionals?
All of our vendors are local professionals with established businesses. In order to receive payouts, each vendor must register with and be verified by Stripe, Inc.
How are your vendors or products ranked in Phivi search results?
Vendors cannot pay to be listed on top of search results. We believe in creating a community where people can shop confidently and businesses can sell fairly. For this reason, vendors are ranked based on their average customer rating and only verified customers may leave a rating and review. We ask you to leave an honest review of your vendors to help others with their bookings.
What can I find on Phivi?
Phivi is a one-stop-shop for planning all events. Currently, you can:
- Order cakes or flowers
- Book services from musicians, photographers, entertainers, officiants, emcees, or beauty professionals, and
- Rent photo booths
Do I have to pay to use Phivi?
You do not pay to browse or shop on the marketplace.
Do you have a mobile app?
We do not have a mobile app at the current time. However, our website is compatible to major browsers like Chrome, Safari, Explorer and Firefox.
How secure is your website?
Our website is secured using an SSL certificate.
What should I do if I am having difficulties with the website?
If you are having any difficulties or issues with using the website, please send an email to firstname.lastname@example.org. We apologize for the inconvenience and will do our best to resolve the issue within 24 hours.
How can I contact support?
If you have any questions or concerns, or want to provide feedback, please email us at email@example.com.