All payments are processed securely on Stripe, Inc., which has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe makes use of best-in-class security tools and practices to maintain a high level of security at Stripe.

None of your credit or debit card information is ever stored on Phivi.

You can charge almost any kind of credit or debit card: Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

All prices are listed in United States Dollars (USD).

Sorry, we do not accept PayPal at this time. However, we accept almost any kind of credit or debit card: Visa, MasterCard, AmericanExpress, JCB, Discover and Diners Club.

Shopping on Phivi is like shopping anywhere else online. You may browse products in the marketplace and instantly place an order to confirm your booking.

To place an order:

• Select a product or service in the marketplace
• Follow the steps on-screen and complete all required fields
• Click the ‘Add to Cart’ button on the last step
• Review your order and proceed to checkout
• Make a payment to place the order

Our website is compatible to major browsers like Chrome, Safari, Explorer, and Firefox. You may browse products in the marketplace using a mobile phone, but to make a booking at this time you must use a computer or tablet device.

Sales tax is applied and calculated based on the vendor providing the service or product. Depending on the service or product they provide and where they are located, sales tax may or may not be applied.

There is no maximum.

Yes, if the vendor you are interested in placing an order with offers cake samples for delivery, you may instantly place an order with them on the website. We understand it is not always convenient to visit multiple vendors just for a tasting, so we offer custom cake tastings at your door!

If you are having trouble with adding a product or service to the cart or with checking out, please email us right away at support@phiviapp.com.

In the meantime, please confirm that the address you selected or provided is within the vendor’s travel or delivery range. Please also confirm that you have completed all required fields.

Please email us at support@phiviapp.com. We will get back to you within 24 hours of your request.

Please carefully read our Terms of Service agreement. By using our platform and placing an order on the platform you acknowledge that you fully understand and agree to the Terms of Service. If you have any questions or concerns or are unfamiliar with any terms in this agreement, please email us at support@phiviapp.com.

Please contact the vendor directly with your request. After you place an order, an email with the vendor’s contact information will be sent to you. Placing an order allows both parties to secure a booking conveniently, but vendors and customers are always allowed to communicate after an order is placed because we understand that sometimes things change.

We understand that orders may change due to the addition or removal of services or products, and thus, the payment amounts may change. We can handle that for you – just email us at support@phiviapp.com and one of our professionals will be there to help you.

Please contact the vendor immediately with any changes to your order, such as a change to the delivery or service address. Since the address determines the vendor’s availability, keep in mind that the vendor reserves the right to cancel the booking if the address is no longer in their travel or delivery range. Additional travel or delivery fees may apply.

Please contact us immediately at support@phiviapp.com.

Generally all orders can be cancelled up to 7 days in advance of pickup or delivery date. For all orders cancelled within 7 days of the chosen pickup or delivery date customer will be charged 50% of the order total.

Please email us immediately at support@phiviapp.com. Keep in mind that the cancellation policy varies by vendor and we will be adhering to it when rectifying any issues that may arise.

If you are not happy with the product or service you received, please contact the vendor directly to see how the issue may be rectified. If both parties cannot rectify the situation, please email us at support@phiviapp.com and one of our professionals will be there to support you.

After an order is placed, an email with full order details is sent to the customer and vendor. You can find this information on your Order dashboard as well.

For deliveries, please contact the vendor directly for any tracking numbers.

If you are not happy with the product or service you received, please contact the vendor directly to see how the issue may be rectified. If both parties cannot rectify the situation, please email us at support@phiviapp.com and one of our professionals will be there to support you.

Please email us at support@phiviapp.com and one of our professionals will be there to help you.

You do not need to create an account to use the platform. However, in order to place an order, you will need to create an account. Since you are booking services for a special event that may be months in advance, it is important that you create an account so that you may track your order or booking details and communicate with the vendor.

You may change your email address or password here.

You may change your billing address here.

You may view your order history here.

Please email us at support@phiviapp.com and we will take care of this for you. Note that once we remove your account, all order information will be deleted permanently.